This service can only be achieved with an integrated quality management. Here OpenCall was able to place three of its customers among the TOP 7. This is reflected in ServiceBarometer AG‘s “ Kundenmonitor Deutschland 2011“. We have developed into one of the leading call centers in Germany in the inbound product area, i.e. In detail this means that we currently have 186 external physical and additional virtual Voice-over-IP telephone lines and operate five telephone systems including failover in order to be able to offer our telephone service without interruption. 24 hour availability per day is also possible.įor this reason, we have multiple redundantly secured Internet connections, telephone lines, server and telephone systems. Other on-call times can be freely agreed at any time. We are available for our customers and clients Monday to Sunday from 07:00 to 22:00. In addition to the telephones, all workstations have PCs with Internet access, which are integrated into a modern network and have access to a wide variety of servers. Today, almost 140 employees are permanently and seasonally employed in various projects.Īt our location in 89081 Ulm, Industriestrasse 12, we have rented over 600 square metres of office space. Since then, our telephone service has experienced healthy growth in a dynamic market. OpenCall CallCenter telephone service was founded in July 2003. Endlich mal ein Buch, welches auf sehr unterhaltsame Weise die lange (!) und vor allem positive Geschichte der Branche darstellt.Our service portfolio We offer the complete service of a modern call and service center. hochwertiger Druck, tolle Bilder aus den Anfängen der Callcenter, spannende Geschichten (selbst für Personaler: die historische Arbeitsplatzbeschreibungen sind sehr amüsant) und überraschende Fakten. Darüber hinaus bietet es eine vorzügliche Basis, um seine Untersuchungen und Gedanken weiter zu spinnen, möglicherweise neue Modelle in anderen Branchen zu entwickeln und zu testen und das Potenzial von Nischenprodukten völlig neu zu bewerten. (CallCenterProfi, Ausgabe 1/2009) Das Buch ist sehr lesenswert, um zu verstehen, wie der Call Center unsere Kultur und unsere Wirtschaft verändert und wie neue Geschäftsmodelle funktionieren. Kurzum: eine gelungene Darstellung der Callcenter-Evolution in Deutschland. Entstanden ist ein interessantes wie kurzweiliges Buch, das überraschende Erkenntnisse liefert, spannende Ereignisse noch einmal Revue passieren lässt und das fesselnde Geschichten von Zeitzeugen und Pionieren der Callcenter-Branche erzählt. Kettlitz auf Zeitreise begeben und Antworten gesucht. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.ĭas bfkm fingerhut + seidel hat sich gemeinsam mit dem Historiker Dr. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |